FAQs

We are located in Brisbane Australia.

If you are near our shop – please drop by – we would love to see you. Our address and opening hours are:

Aromatic Attars and Oils

116 Juliette Street (corner Baron St)
GREENSLOPES QLD 4120
BRISBANE
Australia

Retail Shop Hours

Wednesdays and Fridays – 12.00 noon to 6.00pm

Saturdays – 12.00 noon to 6.00pm

Orders are shipped within 2 to 3 days.

We ship via Australia Post. Regular service takes 2 to 6 business days to deliver in Australia, depending on your distance from our shop in Brisbane Queensland. This excludes the day of shipment, weekends and holidays.

Yes, we do. All you need to do is create an account on the website and be logged into it. Then simply add your items to the cart. The cart will automatically calculate the shipping options to your location. Flat Rate Mail International is fully trackable to most international destinations. It can typically take about 7-10 working days to be delivered. International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. Please be sure of your country’s import restrictions and requirements prior to ordering.

While we occasionally make discount coupons available for special events, we focus on ongoing discounts for our regular customers through our Customer Rewards Points program.

You must have an account on our system and be logged into it when you make your purchase. Then, at the checkout, simply select the option to Pay with Points first. 

Once you have earned customer reward points, you can turn them into coupons in order to redeem them. This is done under My Account » My Reward Points.

To redeem points, you can type in the number of points you want to redeem. You will then see how much the coupon will be worth. You can then click ‘Redeem’ to create the coupon.